Privacy Policy

Introduction and General Terms

At Luxeloom, protecting your personal information is a top priority whenever you interact with our services. This Privacy Policy outlines how we handle your data when you engage with us about our products or services.

To provide our services effectively, we may need to gather certain information about you. This policy explains:

  • What types of data we collect about you;
  • How we utilize the data collected;
  • When and why we might contact you;
  • If and under what conditions your information is shared with others.

We are committed to respecting your privacy. Any data you share with us will be handled in compliance with relevant data protection laws, collectively referred to here as "data protection laws."

1. Who We Are

Luxeloom serves as an advanced payment gateway orchestrator, offering state-of-the-art payment solutions, fraud detection, and system optimization. Our services are designed to enhance revenues and customer satisfaction for global businesses. References to "we," "our," or "Luxeloom" mean Luxeloom as an entity.

2. Information We Collect

To customize our services to suit your requirements, we collect personal data, typically directly from you. We may also obtain this data from verified third-party providers or public sources.

Types of data collected:

  • Basic Identification and Contact Information: This includes your name, company name, address, phone number, email address, and other similar details.
  • Details of Your Relationship with Us: Information about your past purchases, billing records, participation in events, and feedback provided to us.

3. How We Use Your Personal Information

We process your personal data for purposes consistent with why it was collected. Here are key ways we use your data:

  • To facilitate and manage payments, including refunds and chargebacks.
  • To detect, prevent, and address fraud and other security concerns.
  • To provide effective customer support and resolve inquiries or issues.
  • To manage your account registration and access to our platform.
  • To comply with legal and regulatory obligations, such as KYC and AML requirements.
  • To send marketing materials and updates, as per your opt-in preferences.
  • To coordinate event participation or related activities.
  • To work with trusted third parties for essential operational services.

4. Legal Bases for Processing Personal Data

Our handling of your personal data complies with data protection laws, based on:

  • Your explicit consent;
  • Our legitimate business interests.

5. Marketing Communications

You may opt-out of receiving marketing communications anytime by clicking the unsubscribe link in our emails or contacting us at compliance@Luxeloom.com. Note that this does not impact service-related communications.

6. Retention of Personal Data

We retain your data for as long as necessary to maintain our business relationship or meet legal requirements. Periodic reviews ensure the data remains relevant.

7. Information Sharing

We share your information within Luxeloom and, when needed, with trusted third parties for service provision. All data-sharing activities comply with data protection regulations. You have the right to object to specific data-sharing practices.

8. Cross-Border Data Transfers

For services requiring international data transfers outside the EEA, we implement safeguards to ensure your data is protected consistently with this policy.

9. Your Rights Under Data Protection Laws

You are entitled to several rights regarding your personal data, including access, correction, and erasure. To exercise these rights, contact us, and we will respond within 30 days.

10. Right to Lodge a Complaint

If you have concerns about how we handle your personal information, you may file a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.

11. Further Use of Personal Data

If we intend to use your data for a purpose not covered by this policy, we will inform you and, where necessary, seek your consent before proceeding.

12. Changes to This Privacy Policy

We may update this policy periodically. The latest update date will be shown on this page. For significant changes, we will provide a prominent notice, such as an email notification.

13. Contacting Us

If you have any questions or comments about this policy, please contact us at compliance@Luxeloom.com.